Returns / Exchanges
If you are dissatisfied with the product, we would first encourage you to read our usage faq’s; typically the majority of problems that parents have can be solved by readjusting the appliance. If you would simply like a refund, please send an email to firstname.lastname@example.org with the following information:
- Order Number
- Reason you are returning the product.
We will supply you with a RMA (return merchandise authorization) and an address to send to. Once we receive the kit, we will refund your money, per our guarantee.
If you feel that the size you ordered is incorrect, it is possible to exchange sizes if you are still under the warranty period (around 30 days). Before you send us your appliances, we must emphasize that the important parameter when it comes to wearing the right size is not the length of the tube: it is the space between the thumb and the tube (it must be large enough to allow air to pass through). If you see that the clearance between the thumb and the tube is small enough that a suction can be created, you must exchange for a larger size. If you ordered a size for a particular age group, and your child is significantly lighter in weight than others in that age group, we would recommend exchanging for a smaller size).
Alternatively, some children chew on the appliance until is no longer functional. We offer free replacements for our customers, who are under our warranty period.
To make an exchange, call us first at 704 321 0211. If we approve the exchange (we usually just make sure the appliance is being worn correctly and that the correct size was bought), we will instruct you to send us just the appliances and a copy of your sales order, with the size you would like to receive. We then send you back just the appliances, in the size that you requested.