If you are dissatisfied with the product, we would first encourage you to read our usage faq’s; typically the majority of problems that parents have can be solved by readjusting the appliance. If you would simply like a refund, please send an email to support@tguard.com with the following information:

1. Name
2. Order Number
3. Reason you are returning the product.

We will supply you with a RMA (return merchandise authorization) and an address to send to. Once we receive the kit, we will refund your money, per our guarantee.