Our products are designed to be as comfortable and non-inhibiting as possible. If you are experiencing any sort of redness, irritation, or other medical issue, it is imperative that you first find out the cause and make necessary corrections before continuing with treatment. Normal use of the device should not cause any skin conditions.

Rash-like symptoms (On the thumb or finger itself)

Although this happens very rarely, it is possible among younger children with very sensitive skin. This happens because a great deal of moisture or condensation accumulates in a confined space, which allows the skin to become softened, chafed, and potentially irritated. It has nothing to do with the material of the guard, as we use an fda-listed, medical grade plastic with no harmful chemicals. If you notice redness and skin peeling that does not go away within a few hours of the device being removed, stop using the device and let the area heal completely. Once the skin is dry, the area should heal quickly, and over the counter remedies can make the area heal even faster. Once the area has healed, you can resume using the device, but take the following precautionary steps:

Always ensure that the skin underneath the appliance is dry and clean. If the area becomes wet, you can either remove the device and clean it (with soap and water, then dried thoroughly), or air dry it with a hair dryer, while the child is wearing it.
To prevent irritation due to moisture, use any standard hydrophobic cream (like Vaseline, desitin, or any other diaper-rash ointment). Apply a very thin layer over the affected area, either on the skin of the thumb or finger, underneath the tube.
You can prevent excess moisture from building by punching small, ¼ inch holes in the tube, using a hole punch. This will improve air flow and prevent condensation from forming.

General Redness (Underneath the Straps, or Instalock)

When the device is worn tightly, it can create a bit of pressure on the skin. Usually, the redness caused from this goes away shortly after removing the device, and is nothing to worry about. Though it often does not need any attention, placing a band-aid on the affected area before putting on the device will create a buffer layer which will prevent that area from becoming red.

Other Medical Issue

If you have any other concerns, please contact us right away, by selecting "no" to the question below.