May 22, 2012

Returns / Exchanges

 

 Our Return & Warranty Policy:

If for any reason you are not pleased with the performance of this treatment kit, request a return within 30 (thirty) days of purchase for a refund of the cost of the kit*.

Additionally, we will replace any component in this kit free of charge if it is found to be defective due to material or workmanship within 30 days of purchase.

To obtain authorization, please submit a claim here (*15% processing fee will apply for any return). All components of the kit, including original packaging, must be included (except for the used bracelets).

To all customers who bought the kit elsewhere: For questions regarding manufacturers warranty please contact us.

Please note: we only accept returns from customers in the USA.

To submit a claim, please send an email to support@tguard.com with your name, order ID, a description of the problem you are having. For warranty issues, please also submit photo of the device.

Our offices will be partially closed from Wednesday, May 24th to Sunday, May 28th. We will still process orders but delays are possible.