March 14, 2012

Our Guarantee

TGuard will work for you…or your money back! Why wait? Try it today.

Our product is the most successful product on the market to stop thumb and finger sucking; that’s why we are the only company to offer a money-back guarantee. We are so confident that our product is the most effective removable appliance therapy that we will provide any dissatisfied customers, who bought directly from us, with a refund. If for any reason you are not pleased with the performance of this treatment kit, request a return within 30 (thirty) days of purchase for a refund of the cost of the kit*.

Additionally, we will replace any component in this kit free of charge if it is found to be defective due to material or workmanship within 30 days of purchase.

To obtain authorization, please submit a claim here (*15% processing fee will apply for any return). All components of the kit, including original packaging, must be included (except for the used bracelets).

To all customers who bought the kit elsewhere: For questions regarding manufacturers warranty please contact us.

Please note: we only accept returns or exchanges from customers in the USA.

 

 

Items returned due to incorrect address provided / postal delivery errors

We try our best to process your order and have it shipped out to you as soon as possible. However, in rare cases, the post office or mail courier can make a mistake, and the package may be delayed, lost,  or returned to us.

If your item is unable to be delivered and is returned back to us due to an incorrect address provided, we will provide a full refund for the cost of the kit less the amount paid for shipping.

If the address was correctly given and the postal courier simply made a mistake, we can either reship the item right away or provide a full refund, at the discretion of the customer. We cannot ship to a different address in such cases. In some cases, we may request more information in order to file an inquiry with mail theft / fraud investigations, before sending a replacement item or refund.

Please click here for more info on shipping times.